Return

Refund & Returns Policy

Yellowstone Machinery

1. Scope

This policy applies to all purchases made from Yellowstone Machinery (“we”, “us”, “our”).

Your rights and obligations will differ depending on whether you are purchasing as a private individual or for business use.

2. Consumer Purchases

2.1 Right to Cancel

If you are buying as a private consumer, you may cancel your order within 14 days of receiving the goods, in line with the Consumer Contracts Regulations 2013.

2.2 Returning an Item

To qualify for a return:

  • The item must not have been used
  • It should be kept in a condition suitable for resale
  • Original packaging should be retained where reasonably possible

If the item has been handled more than necessary, we may reduce the refund to reflect any loss in value.

2.3 Faults or Issues

If your product arrives damaged, faulty, or not as described, please contact us as soon as possible.

In these cases, your rights are protected under the Consumer Rights Act 2015, and we will work with you to resolve the issue appropriately.

2.4 Return Costs

  • For unwanted items, return transport is arranged and paid for by the customer
  • If a fault or error is confirmed, we will cover reasonable return costs

2.5 Delivery Checks

We recommend checking the condition of the goods at the point of delivery and reporting any visible issues promptly.

3. Business Purchases

3.1 General Terms

Where goods are purchased for business use, consumer legislation does not apply.

All sales are made on these terms unless otherwise agreed in writing.

3.2 Reporting Issues

Business customers must inspect goods immediately on receipt.

Any damage, shortages, or faults must be reported within 48 hours of delivery.

If no issue is raised within this timeframe, the goods will be considered accepted.

3.3 Returns

We may consider returns within 14 days of delivery, but this is entirely at our discretion.

Approval must be obtained before any return is arranged.

3.4 Condition of Returned Goods

Any approved return must meet the following conditions:

  • The item has not been used
  • It is returned in its original packaging
  • It remains in a condition suitable for resale

We reserve the right to:

  • Decline returns that do not meet these criteria
  • Apply deductions where the value of the item has been reduced
  • Refuse returns for goods that have been installed, modified, or used

3.5 Fault Resolution

Where a fault is identified, we may choose the most appropriate resolution, which may include:

  • Repair
  • Replacement
  • Refund

We may request evidence or inspection before confirming any outcome.

4. Responsibility for Returns

Until a returned item has been received and accepted by us, it remains the responsibility of the customer.

We recommend that returns are sent using a tracked and insured service.

5. Collection of Goods

Where goods are collected directly:

  • Responsibility transfers to the customer at the point of collection
  • Any return or transport costs remain the customer’s responsibility

6. Refunds

Once a return has been received and inspected, any approved refund will be issued to the original payment method.

Please allow up to 15 working days for funds to appear.

7. Liability

We take reasonable care to ensure that all products supplied are as described and suitable for their intended use. However, our liability is limited as follows:

Our responsibility is limited to the amount paid for the product.

We are not responsible for losses that are not directly caused by us, including:

  • Loss of profit or income
  • Business interruption
  • Equipment downtime
  • Any indirect or consequential losses

Where appropriate, we may provide a repair, replacement, or refund at our discretion.

Nothing in this policy limits or excludes liability where this is not permitted under UK law, including:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation

8. Legal Framework

This policy is governed by the laws of England and Wales.

9. Contact

For any returns or refund queries, please contact us via our contact page.